what would kylie do?

Wednesday, July 26, 2006

ttc and monty python's flying circus collaborate to frustrate riders

waiting...waiting...waiting at Queen East and Carlaw for a Victoria Park streetcar...the one that goes up Kingston Road to Vic Park--where me mortgage waits to be signed (arrr matey). I wait some more. 25 minutes later i ask a Neville Park driver "yo, what up?". he says, very nicely, get on and i will take you up to Kingston Road...maybe you can catch a car there". oh happy thought--maybe i can catch a street car.
at kingston road i wait. i wait some more. i wait with a gathering crowd. i call ttc--you know the number 393 INFO. i listen to the message. no disruption of service for the vic park car. fine. i press "0". i listen to more "better way" propoganda. i press "o" again. a young woman answer's the phone saying that she is here to help. oh happy day.
"hi" i say, very nicely. "i've been waiting for a Vic Park car for over 35 minutes now. your recorded message doesn't mention any problems...what's up?".
"i can't help you here" she says, "let me transfer you to information about routes" i get transferred. I tell my short tale of woe to a woman in "information".
"i can't help you here, let me transfer you to the people in information who know where the street cars actually are (as opposed to say, where they are supposed to be?)". I start "but isn't that who i'm already speaking t--" transferred again. a girl. i start my story...
"i just spoke to you" she says, snottily.
"well i got sent back to you" i say, still kindly.
she says "i don't know personally of anything that's wrong, i can't help you. you need to talk to customer service (do I!)"...and she transfers me to customer service where a very perky young man tells me he can't help me at all. and transfers me somewhere else...where you ask?
"i've already talked to you--twice" she says before i've even got two words out. "you have to talk to customer service"...and i'm shot off into the ether again. back to customer service. where it rings and rings and rings. no one wants to talk to me. after 20 rings, i hang up.

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